ORAC® is a Belgian family company and global leader in the design and production of high-quality 3D decorations. It offers a wide range of skirting boards, cornice mouldings, wall panels and decorative elements such as profiles for indirect lighting. These products are distributed in over 90 countries around the globe.
Since the company was founded 50 years ago, it has continuously updated its technology, materials and design. This is reflected in the number of innovations, in plastic technology and other areas. The approach is based around the ORAC® philosophy: to stimulate creativity and to inspire users to create exceptional spaces that highlight their personalities. Orac Decor® makes this possible and simple, with easy installation, versatility and ease of use. From functional skirting boards to impressive cornices, ORAC® stands for complete creative freedom based on your own style and personality.
Join Orac — Where Walls Come to Life!
Orac is a global, family-owned company creating architectural elements that transform spaces with style and personality. With 400+ passionate employees, offices in 11 countries, and partners across 90+ markets, Orac thrives on innovation, creativity, and customer care. We empower people, support communities, and care about sustainability — all while delivering products that inspire. Join a company that celebrates success, welcomes fresh ideas, and builds a bright future together.
In your role as Customer Experience Specialist, you’ll provide friendly phone support to our customers and deliver smooth, hassle-free service and support customer daily operations. Working closely with sales and CEX team, you’ll help drive commercial activities and ensure every customer journey is seamless and enjoyable.
What you’ll do:
Be the first point of contact, answering customer calls with professionalism and warmth
Manage orders from quotes to payments, including returns and complaints
Support sales by handling leads, quotations, and new customer onboarding
Keep customer data accurate and up to date in the CRM
Join projects improving customer care, NPS, and customer events
What we’re looking for:
Excellent, friendly phone manner
Genuine passion for customer care
Strong organisational skills and attention to detail
Team player with a proactive, positive attitude
Comfortable working with CRM systems
We would like you to be available for an annual one-week trip to Belgium (plus onboarding week) and occasional travel to London for events.
What we offer:
- Private medical insurance
- 25 days holiday + bank holidays
- 7 days paid sick leave
- Hybrid working is available on request (up to 2 days/week from home after probationary period)
- Friendly and supportive environment
- Quarterly turnover-based bonus (post-probation)
If you’re ready to join a dynamic, innovative team and help shape an exceptional customer experience, we’d love to hear from you!